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Jayco Factory Servicing
Built here. Serviced here.
JAYCO FACTORY SERVICE CENTRE – DANDENONG SOUTH
Your Jayco was built at our Dandenong South factory. Now, that same workshop can service it — genuine parts, factory technicians, and a standard log book service back to you in 7 business days.
Book your service below, or call (03) 8792 2136
Services
WHAT WE DO
Log book servicing and repairs
GENERAL ACCESSORIES
Insurance repairs
$395 pressure testing
J-Tech Air suspension
Standard log book service and more
Your Jayco can be serviced at the same Dandenong South facility where it was built.
Genuine Jayco parts — the right parts, first time.
Factory trained technicians — trained by the team that assembles these vans, day in, day out.
Standard logbook service. Additional work quoted separately.
The whole van, one workshop — chassis to appliances, under the one roof at the factory.
Pressure testing
A $395 pressure test checks your Jayco’s external sealants have degraded over time and includes a written report.
If anything needs attention, you’ll receive a clear quote before any work begins.
Insurance repairs
Have your Jayco repaired where it was built.
Our factory team can assess accident and storm damage, complete approved repairs using genuine Jayco parts and work directly with your insurer.
Nominate the Jayco Factory Service Centre as your preferred repairer and contact our team to get started.
Three simple steps
Book your service
Bring in your Jayco
Back to you
Book your Jayco in
Standard servicing, general repairs and insurance repairs are available at the Jayco Factory Service Centre in Dandenong South.
Book your service now or Call (03) 8792 2136 and select option 4.
Factory service FAQ
How long does a Jayco log book service take?
A standard log book service will be completed promptly, with your Jayco returned to you with the expected return timeframe advised by our Aftersales and Service team. Any additional work is quoted separately.
Do you use genuine Jayco parts?
Yes. Factory servicing and repairs use genuine Jayco parts fitted by factory technicians.
Can you complete insurance repairs?
Yes. The Jayco Factory Service Centre repairs accident and storm damage and works with your insurer throughout the repair process.
Which Jayco RVs can you service?
The supplied campaign copy states that caravans, campers and motorhomes can be serviced at the Factory Service Centre. This should be reconfirmed operationally before publishing.
Where is the Factory Service Centre?
1 Jayco Drive, Dandenong South, Victoria 3175.
Service & Pressure Test Promotion Terms & Conditions
1. Promoter. Jayco Corporation Pty Ltd (ACN 005 266 991 / ABN 79 301 936 497) of 1 Jayco Drive, Dandenong South, Victoria 3175 (“Jayco”).
2. Where available. The promotion is available in Australia only through the Jayco Factory Service Centre at 1 Jayco Drive, Dandenong South, Victoria 3175. It is not available through Jayco dealerships, Jayco Service Agents or in New Zealand.
3. Eligibility. The promotion is available for eligible Jayco caravans, camper trailers, pop tops and motorhomes. Eligibility for any specific RV, service or repair is subject to inspection and confirmation by the Jayco Factory Service Centre. Jayco may decline or reschedule a booking where the RV cannot be safely serviced, suitable parts are unavailable or the requested work is outside the Factory Service Centre’s capabilities.
4. Bookings and availability. All services and pressure tests must be booked in advance and are subject to workshop capacity, technician availability and parts supply. Submission of an online enquiry or booking request does not confirm an appointment. A booking is confirmed only when the customer receives confirmation from the Jayco Factory Service Centre.
5. Seven-business-day turnaround. The advertised seven-business-day turnaround applies only to a standard log book service booked and completed by the Jayco Factory Service Centre. The seven-business-day period begins when the RV is received at the Factory Service Centre for its confirmed appointment.
The turnaround does not apply to general repairs, insurance repairs, warranty work, pressure-test repairs, parts awaiting supply or additional work identified during servicing. Any additional work will be quoted separately and may extend the completion timeframe. No additional work will be carried out without the customer’s prior approval.
6. Pressure test pricing. The advertised pressure-test price is $395 including GST. The price includes a water-ingress pressure test carried out by factory technicians and a written report outlining the test results.
The $395 price does not include sealing, repairs, replacement parts or other remedial work. Where an issue is identified, any recommended work will be quoted separately and will only proceed with the customer’s prior approval.
7. Pressure-test limitations. A pressure test identifies potential water-ingress points detected at the time of testing. It does not guarantee that the RV is permanently watertight or that future water ingress will not occur. Results may be affected by the RV’s condition, previous repairs, modifications, weather exposure and areas that cannot be accessed or tested safely.
8. General servicing and repairs. Pricing for general servicing, repairs, parts and labour will depend on the RV, the work required and the results of any inspection. Where the final scope of work cannot be confirmed before inspection, Jayco will provide a quote before additional chargeable work proceeds.
9. Insurance repairs. The Jayco Factory Service Centre can assess accident and storm damage and work with the customer’s insurer. Acceptance of a repair, approval of a claim and payment of any amount remain subject to the insurer’s assessment, policy terms and approval. Jayco does not guarantee that an insurer will approve a claim or the full cost of repairs.
The customer remains responsible for any policy excess, uninsured amount or work not approved by the insurer.
10. Customer responsibilities. Customers must provide accurate RV and contact details, disclose known damage or modifications and ensure the RV is safe and accessible for inspection. Personal belongings should be removed before the RV is delivered. Jayco is not responsible for personal items left inside the RV, except to the extent required by law.
11. Collection and payment. Unless otherwise agreed, payment is required before or at collection of the RV. Customers must collect their RV within the timeframe advised by the Factory Service Centre. Storage fees may apply where an RV is not collected within a reasonable period after the customer has been notified that the work is complete.
12. Australian Consumer Law. These terms do not exclude, restrict or modify any rights or remedies the customer may have under the Australian Consumer Law.
13. General. Jayco reserves the right to amend these terms, change availability or withdraw the promotion at any time. To the extent permitted by law, Jayco is not liable for any loss arising from appointment delays, parts shortages, insurer decisions or circumstances outside Jayco’s reasonable control.